“Thank you for the follow up on my recent visit. This is not the first time I have visited your facility, and I have to tell you that every time I have visited for medical attention or pre employment testing your staff has been very efficient and courteous. On this last visit I was very much under the weather from all the Pollen in the air and I was seen by Dr. Paul Sarna, whom used to be my family physician and I cannot praise him enough. Dr. Sarna took excellent care of me and when I called back a few days later for some information on sinus medicine he took immediate action and had one of your staff fax in a prescription. I would like to comment on your staff while we are on the subject, I have seen several different staff members through the several times I visited and everyone that I talked to or had service from have been nothing less then professional and extremely courteous. I would like to thank you once again for following up with me and also thank your staff for being so kind and professional.
Sincere regards,
-D.T.”

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

“Just a note to thank the personnel at your Richmond Road facility for caring. While under treatment for flu/pneumonia by Dr. Paul Sarna and others, a routine chest xray displayed a suspicious mass in the lung. I was advised to have a ct scan and the results confirmed the problem.

Thanks to this early warning, I will undergo surgery at Baylor Medical next week. Doctors there inform me that the operation will be far less traumatic than if I had begun to have symtoms.

Thanks again,
-B.M.”

Below are just a few of the nice things our guests have said about us this month…

RICHMOND ROAD CLINIC
Everyone here is friendly, courteous & helpful.
-M.E.

David Ward apologized for keeping me waiting, but I waited less time than I often have for an appointment elsewhere. I’m new to town and was leary of just walking in somewhere I had no prior knowledge of, but I will be back! Thanks for your friendliness and service-oriented attitude of the whole staff.
-C. L.

Just found out about web checkin. Good idea.
-J. B.

Y’alls staff is top notch and very easy to talk to and work with.
-S.H.

Prompt, friendly ,professional, care!
-R.J.

This is the only place in town me and my family go for our needs.
-J.A.

Great customer service and very friendly staff.
-M.P.

The doctor and nurses were very kind and concerned.
-S.T.

WAKE VILLAGE CLINIC
Used internet registration – very convenient and orderly! Each time my visit is very professional.
-M.B.

Excellent service – very prompt, informative, really seemed to care about me and my health.
-M.K.

Dr. Reynolds has been very helpful & I appreciate his professionalism & courtesy as well as the entire staff.
-M.H.

Yall are the best! I always enjoy coming here. Very friendly!
-C.D.

I really like Jerry Browning. He is very kind and compassionate and spends time listeningand trying to give the best care he can.
-A.B.

Your staff is very professional & I wouldn’t go anywhere else.
-W.S.

Best Dr. office I’ve ever been to.
-C.E.

MAGNOLIA CLINIC
Very fast visit and would come back again.
-S.H.

Very impressed w/ the friendliness & competency of the staff.
-J.B.

Dr. & nurse were very easy to communicate w/ and answered questions very nice.
-M.R.

I appreciate the attention and concern given my mom, who is visiting from out of town. The promptness and professionalism was very good.
-M.I.

I highly recommend anyone to visit this facility.
-L.W.

Please feel free to leave comments about your experience at Healthcare Express!!

Below are customer comments written in our onld on-line guestbook in April 2009:

“I was impressed with my experience here. The company I work for uses this place for all our drug screens. Now I know why.”
-Anonymous
April 2, 2009

“Everyone is so nice. Great nurse and doctor. Fast service. I love Healthcare Express.”
-Glenda
April 27, 2009

“The office and workers all very nice and kind. Thank you, I will be back!! I really enjoyed myself.”
-Kim
April 27, 2009

“Time is very important to all us, quick service is greatly appreciated. Thanks!”
-Travis
April 27, 2009

“I would just like to thank all the staff there for making my visit as pleasant as possible. the staff was helpful and nice and doctor Reynolds was very helpful and kind witch is a good change from most of the other health care givers in town.coming in from Iraq and going to a doctor is not something most people want to do but y’all made it a pleasant task.”
M.T.
June 15, 2009

Below are customer comments written in our onld on-line guestbook in March 2009:

“This place is the epitome of great care and customer service. The doctors were very informative. The receptionists were very eager to assist me, and the nurses were very sweet and well-trained. I would gladly refer others.”
-R.K. 
March 12, 2009

“Very sweet & very pleasant staff you have & absolutely friendly.”
-Annie
March 18, 2009

“The service was excellent tonight, as all the times previously. My total wait time tonight was 2 min. My total time at the Healthcare Express was 10 minutes. I was in and out in record timing.”
-Teresa
March 18, 2009

“The staff at Richmond Rd. location was extremely polite and attentive. Please let these people know I appreciated the care and service I received. Also let everyone know they had very good manners. Thank everyone for me.”
-S.G.
March 18, 2009

“Web check in is a wonderful thing!!!”
-Julie
March 18, 2009

“The service was excelent – we were served in a reasonable amount of time. The doctor was very thorough and gave us great information.”
-Bobbie
March 19, 2009

“Just would like to say all the staff is friendly and very profressional.”
-Codi
March 19, 2009

“First of all, I would like to say that I am very impressed with the Wake Village clinic. I took my son to the clinic today. As soon as I entered the building, I was greeted by Ashly with a smile. I waited for only 5 minutes when the nurse called us back. I regret not getting her name, but she was fantastic and seemed to genuinely care. David Ward saw my son. He was very gentle with him and polite. Upon check out, Alana was also friendly and helpful. I could not believe the friendliness of the entire staff or the extreme cleanliness of the clinic. I am so glad the clinic is there. Keep up the great work and Thank you.”
-Angie
March 19, 2009

“I was in the clinic a total of thirty minutes. Alana explained to me about the deductions. Patty was so sweet to me. and then the dr or phycsan Tontya Dubois was so polite. I recommend anyone to this clinic.”
-Bridgette
March 19, 2009

“A few weeks ago I got food poisioning. I arrived here & everyone was so kind and took care of my problem. I was so impressed with everyone’s professionalism and compasion. Keep up the good work.”
-Susan
March 25, 2009

“Healthcare Express is the most proffessonal and patient friendly place I’ve ever been.”
-Kodie
March 31, 2009